Common Computer Problems and Fixes

Lifehacker.com has an article on how to Help Clueless Relatives with Their Computer Problems. These are common problems that come up with most PCs. By following this advice, you can fix your computer or the computer of those who consider you the computer expert in the family.

“It takes forever to start up.”

If your loved one has installed any software on the computer—especially ISP-specific packages that automatically include bundled add-ons—there’s no doubt unnecessary items have planted themselves into its startup. Use our complete guide to speeding up your startup to get rid of the stuff they don’t need, and save CPU cycles and time on boot-up.

“I keep getting a pop-up saying I need to pay for my antivirus software.”

If the default trialware antivirus software that came pre-installed is now bugging your clueless relative to pay for a subscription, uninstall it. Then, check out Lifehacker readers’ five favorite—and FREE—AV packages ready for download and installation. To fast-track to a free replacement, grab the free edition of AVG.

“When I get on the internet things look weird” or “I keep getting these annoying popup ads.”

Thoroughly check your relative’s PC for evidence of malware: like a hijacked web browser that redirects google.com to an Asian porn site, unsolicited pop-up ads, or suspicious programs named things like “Keypress Watcher.” If you suspect nefarious software has glommed onto Windows, get to scrubbing. Back in 2006, we ran down how to fix Mom and Dad’s malware-laden computer and the advice still stands. Go straight for a copy of Ad-Aware Free and Spybot Search & Destroy to get started.

Then, download and install Firefox, set it as the default browser, and replace all the IE shortcuts labeled “Internet” with the fox.

“I can’t find the digital photos I downloaded last month.”

If Aunt Bertha never gets the photos and videos she took with her digicam onto her computer—or she does, but they get lost in the abyss of her hard drive—make sure she has the right software to preview and find ’em. Install Picasa 3 and scan your loved one’s entire hard drive for digital photos to add them to the library.

Relatives who take digital home videos should also get a free copy of VLC installed to insure that they’ll be able to play any clip they’ve got.
“I’m running out of hard drive space.”

If Uncle Marty thinks he needs a new computer because he keeps getting a “low disk space” message, tell him all is not lost. Find out where all that gigabytage is going by visualizing his hard drive usage with free tools that will map what files are taking up what space. Then, declutter his hard drive of the bits and bytes he doesn’t need (and didn’t know he had).

“The internet stopped working.”

The worst family tech support situation to get in is one that involves no (or a very slow) internet connection. Before you head over to Cousin Bob’s house, load up a USB drive with the software you’ll need to troubleshoot things without a connection (or without a broadband connection). TechRadar compiles a list of fix-it tools you can take with you to the family holiday get-together.

Macs Solve These Problems

This list is for PCs only. Macs typically do not have any of these problems, so you might suggest that your relatives buy a Mac if they can afford it and they are regularly having trouble.

Remote Access

Another idea is to install LogMeIn (PC and Mac) on their computer and add their computer to your list so that you can fix problems when you aren’t there. iChat (on Mac) and VNC also work well to remotely control a computer and fix problems.

Speed Up and Slim Down Windows

Other advice for improving computer performance is in our articles on speeding up Windows XP and Windows Vista.

National Cyber Alert System from US-CERT

For system administrators or those just interested in computer security, a great resource is the Cyber Security Alert system from US-CERT.

US-CERT formed in September 2003 as a partnership between the Department of Homeland Security and the public and private sectors, intended to coordinate the response to security threats from the Internet. US-CERT is the Federal Incident Management Center for the Federal Government and serves as the focal point for cybersecurity issues.

You can get their Cyber Security Alerts by email or add them to your RSS feed.

Here is an example of a recent Cyber Security Alert, warning of a particular security threat to Microsoft software and what actions to take:

Overview

Microsoft has released updates that address vulnerabilities in Microsoft Windows, Internet Explorer, Word, Excel, SharePoint Server, Visual Basic 6 and related components.

I. Description

As part of the Microsoft Security Bulletin Summary for November 2008, Microsoft released updates to address vulnerabilities that affect Microsoft Windows, Internet Explorer, Word, Excel, SharePoint Server, Visual Basic 6 and other related components.

II. Impact

A remote, unauthenticated attacker could gain elevated privileges, execute arbitrary code or cause a vulnerable application to crash.

III. Solution

Microsoft has provided updates for these vulnerabilities in the Microsoft Security Bulletin Summary for December 2008. The security bulletin describes any known issues related to the updates. Administrators are encouraged to note these issues and test for any potentially adverse effects. Administrators should consider using an automated update distribution system such as Windows Server Update Services (WSUS).

Antivirus XP 2008 Is Bogus

A recent Sterling, Virginia customer got hit by a fake warning that her computer had been infected by a virus. But it was just a pop-up browser window that, when clicked, actually installed malware on her computer. To add insult to injury, the malware installed is called Antivirus XP 2008. So you think it’s there to help you when in fact it IS the infection.

Antivirus XP 2008 shows a list of files that it claims are infected on your computer. See that the icons used are the same as those used by Windows. If you register the “anti-virus” software in an attempt to fix your computer, the bad guys will have your credit card information.

On other computers, I have seen Antivirus XP 2008 installed on the Windows Desktop background so that your wallpaper background always gave you a warning.

This has become a common computer problem. It is an easy scam to fall for because it looks very close to a real Windows warning.

This is an effective social engineering scam because people are scared of viruses and have grown accustomed to following any computer-generated prompts to remove them.

For this particular computer, I booted into Windows Safe mode and ran Malwarebyte’s Anti-malware program which is free for a couple of weeks use. Luckily the infection could be removed. In some cases, the malware can actually take over all administrator rights to the computer and rewrite the operating system to the extent that the only real alternative is to save your personal files and reinstall Windows.

USB Drive PC Tools

PC Repair System from Daily Cup of Tech

USB drives can hold a lot of tools needed for PC repair, recovery, and diagnostics. The folks at Daily Cup of Tech put together a PC Repair System that fits on a tiny 32MB flash drive.

What to do

All you have to do is download the files and extract them onto a flash drive. If you put all the files in the root directory of the drive, you will have the option to auto launch the application menu when you insert the USB drive. The menu will appear in the system tray (bottom right). Right click on the system tray application and you will see the menu shown here.

As you can see, there are lots of useful applications for computer help tasks. See the PC Repair System page for more info on the applications, or just run them to see what they do.

It works

I recently used the included Restoration software to recover deleted files from someone’s computer in Alexandria, Virginia.

With a PC Repair System USB drive, you have an easy to use and powerful set of tools.